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Why Technology is the Enabler for Excellent Customer Experiences in Hospitality

Why Technology is the Enabler for Excellent Customer Experiences in Hospitality

South Africa’s hospitality sector was hard-hit by the 2020 lockdowns and is still feeling the impact two years later. Even though restrictions have been lifted somewhat, international tourism is a fraction of what it was. This means that the market is more competitive than ever, and the customer experience is a point of competitive differentiation…