On Thursday, Standard Bank South Africa, which offers a range of Shari’ah-compliant banking solutions, announced the introduction of a dedicated call centre line for its Shari’ah banking customers.

Asma Latiff, Manager Operations and Distribution, Standard Bank South Africa, says the Shari’ah Banking call centre is powered by two cutting-edge technology platforms, Amazon Connect and Salesforce, which allow the bank to provide customers with first-rate support. 

The bank introduced the Shari’ah Banking Call Centre on 9 March 2022, which seeks to resolve customers’ queries remotely and efficiently while maintaining all the requirements of Shari’ah Banking. The dedicated line will be open from 08h00 to 21h00 during the week and from 08h00 to 16h00 on weekends, enabling customers to contact the bank’s customer services after business hours.

“The Amazon Connect platform boasts built-in artificial intelligence and machine learning technology, which perform the functions of sorting through massive amounts of data, connecting the dots, and surfacing relevant information at the right time,” says Latiff.

“It also analyses data to identify any emerging product issues and summarises and tracks follow-up tasks after customer calls,” she adds.

Ameen Hassen, Head of Shari’ah Banking, Standard Bank Group, says the launch of the dedicated line for Shari’ah Banking customers is in step with the bank’s strategy to become a platform services organisation that puts the bank’s customers and their experiences first.

“The bank’s 2025 future-ready transformation journey means that we are continuously seeking new ways to serve our clients, and continuously seeking partners and solutions that serve our clients wherever they are and whenever they need it,” Hassen says.

“Standard Bank is proud to be one of the first banks to deliver Shari’ah Banking services with the most sophisticated technologies available. We are set to provide modern banking with traditional values to our valuable clients,” he says.


Edited by Zintle Nkohla

Follow Zintle Nkohla

Follow IT News Africa

Sign Up for Our Newsletters

Get notified of the best deals on our WordPress themes.

You May Also Like

UBA & Cellulant Join Forces to Unite Africa’s Payments Ecosystem

Nigeria’s United Bank for Africa (UBA), and Cellulant, a leading Pan-African payments company, have announced a partnership that will extend payment services for merchants and consumers across 19 key African…
View Post

Vodacom & Accenture Join Forces for Bespoke Cybersecurity

South African telco Vodacom and Ireland-based IT services company Accenture have partnered to launch Vodacom Managed Security services through Vodacom Business. The partnership was publically announced yesterday via press release.…
View Post

South Africa’s Dis-Chem Takes a Swing at WhatsApp Commerce

Clickatell, a CPaaS innovator and Chat Commerce leader, has been selected by leading South African retailer, Dis-Chem Pharmacies, to enable WhatsApp as its customer communication channel to engage with its…
View Post

Construction Begins on New $250-Million Hyperscale Data Centre in Lagos

Nigerian company Kasi Cloud Ltd has announced that it held a groundbreaking ceremony in Lekki, Lagos on 19 April 2022, to signal the beginning of construction on the company’s first…
View Post

TymeBank Launches Medical Insurance App for South Africans

TymeBank, the South Africa-based exclusively digital retail bank, has announced a new partnership with National HealthCare for affordable medical insurance to consumers, through the launch of TymeHealth, an app-based offering…
View Post

Towards a Stable & Sustainable Future with Power 4.0

A digital overhaul of the power and utilities sector – Power 4.0 – is delivering enhanced process efficiency, improved asset utilization, centralized visibility, better regulatory compliance, enhanced sustainability and stellar…
View Post